FAQ's
-
What is your current processing time?
Shipping informationOur current processing time is between 2-10 business days. (excluding custom order) You can find more details regarding order processing times below.
-
Do you accept custom orders?
Custom Order FormYes! We love doing custom orders. Processing times for custom orders are between 10-14 business days. If we don’t have SOH, we may have to order beads in, however when you send an inquiry, we will let you know prior to you placing an order if we need to order anything in and the timeframe around that.
Please use the below link to fill out our custom order form to let us know what you'd like us to create for you.
-
Do you ship Internationally?
Unfortunately, we currently only ship within Australia. But you never know what the future holds, right? 🥰
-
Are your products handmade?
Yep! All products are handmade with love in our studio right here in Adelaide, South Australia
-
Something I have my eye on is out of stock, how will I know when it's back?
Oh wow! We're glad you love our products that much!
If you'd like information regarding any product and stock levels send an inquiry here.
-
Are your products safe for a baby to chew on?
Absolutely not. Please refrain from giving a child that is under 3 any of our products, the should not be used as toys or anything teething related.
Our Silicone Beads are free from BPA, Lead, Cadmium, Phthalates, PVC & Latex though our products are not designed for babies at all.
-
Do you offer Refunds and Exchanges?
We do not offer Refunds or Exchanges for a change of mind. In the unfortunate case that your product has arrived damaged or incorrect please contact us right away so that we can arrange a solution that will satisfy you. You can contact us here.
-
Can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this number on the Australia Post website or app to see the current status of your package.
If you have any trouble, feel free to contact us!
Subscribe to our newsletter!
Join our mailing list - no spam!